General Conditions of Sale in the Shop Online TimberBee
This paper defines the operation of the store online TimberBee.com and explains their conditions of sale.
The store online TimberBee.com is a site e-commerce dedicated to domestic and international sales of our products and those of producers who are in the next and in whom we have the utmost confidence.
All items available in the store online TimberBee.com have indicated the selling price pre VAT and excluding shipping costs. If you live outside the European Union, note that the customs of your country you may charge additional customs duties. These fees are not the responsibility of TimberBee, Lda. vary between countries and. Please inquire with the customs service of their country before placing an order.
National orders are sent by conveyor – with whom we have a very good contract, with customer benefits – or Correios de Portugal (CTT).
Shipping costs are calculated according to weight, volume and / or packaging the articles. Please check the cost of shipping after finishing your order and before you make payment.
bulky orders may involve sending with pallet, would require a revision of the cost of sending. If your case, please Contact Us, in advance.
Whenever possible, the items are shipped within two days to the order. In Portugal, shipments arrive, general rule, the recipient the day after dispatch. For islands and the delivery time is foreign, normally, superior.
If you need to receive your order urgently, please Contact Us. We will do our best to meet your needs.
In the case of registered items of loss, TimberBee, Lda. undertakes to refund the customer the full amount of your order.
The orders are delivered on weekdays, in hours of service. Choose a shipping address where you are sure that there will be someone to receive your order. The reference will be made only by new paying shipping expenses.
Exchanges & Returns
Customers will be able to proceed to the return of items with manufacturing defects, It is, in this case, reimbursed the total of their value and their shipping charges. They will only accept items that are still in perfect condition. The deadline for exchanges and returns is 14 days.
For Logosol equipment, the customer benefits from a period of 60 days to return such equipment, supporting, only, the delivery and return costs.
Rupture of Stock
In case of stock break, customers will be reimbursed the full amount of items that you can not be sent.
TimberBee, Lda. It brings together a database the data provided by their clients and do not assign to third parties or use them for any purpose other than the processing of orders. if they wish, customers can, at any time, exercise the right of access, change, updating and deletion of your data, provided for by law on Personal Data Protection.